Business Mobile Apps

I have recently found a lot of great information on Forbes.com and I enjoyed this article that I wanted to share it with you.

Why Businesses Need Mobile Apps

Oren Michels, 09.08.10, 06:00 PM EDT

Apps harness lots of data to help companies grow.

Oren Michels

 

The concept of “mobile Web” began badly. There was a sense of progress in the technology, but the business model lagged. The early mobile Web crammed the functionality and content of websites designed for large monitors onto digital displays the size of playing cards. In effect, they tried to tape a desktop to a phone.

 

That missed the key point: With mobility, access is no longer an issue. Maybe it took high-bandwidth wireless to see, but access had become truly ubiquitous–anytime, anywhere–from devices as varied as smartphones, Blu-ray players, refrigerators and the backs of airplane seats. The business model is no longer about sticky websites, but ubiquitous brands available to constantly connected consumers looking to perform specific tasks.

 

With no need for that desktop clutter, enter the app to get the thing you need. Data-driven and laser-focused apps find the restaurant that serves paella within a 10-block radius, deliver the three-day weather forecast for your city, find the next flight out and then check you in, or provide baseball scores or the daily crossword puzzle. In short, apps grant wishes by accessing the specific corporate information available through a company’s application programming interface, or API.

 

Like other new technologies, apps and APIs enable new ways of working. The Associated Press came up with a mobile app with updates of World Cup scores; the app garnered a record number of downloads. Best Buy ( BBY - news people ) allows app developers to draw on product specifications, details and ratings to create apps that can search TVs, laptops and GPS devices. Other apps monitor price reductions or specials, sending alerts to bargain-hunting consumers via e-mail, Twitter and other services.

 

The New York Times allows developers to work its trove of data into smaller pieces of content into Twitter feeds, spotlighting local voting records of local congressional representatives, bestseller lists for use in shopping over the iPad, even data-driven visual art based on word frequency.

 

Apps are so versatile because each app sits atop the rich set of underlying data, services or both. It is up to businesses to leverage that information well, putting the right stuff in the API. Whereas old models relied on more comprehensive compilations–an entire newspaper, a complete product catalog, the whole phone book–apps access pieces of data or functionality one relevant, contextual action at a time.

 

Successful businesses tend to make apps natural extensions to their businesses, whether it’s selling workout apparel, facilitating airline travel or providing in-home entertainment. Apps allow businesses to leverage nearly infinite resources of information and services by satisfying one highly targeted need at a time. This avoids brand confusion and builds brand strength.

 

Businesses that expose their data or services via an API provide the building blocks for developers to use in creating myriad new apps.

 

This is not a “build it and they will come” scenario, however. Attracting and working with developers involves learning. Developers are an audience, a constituency that you must learn to engage, but they are not your customers. While a consumer might be motivated by the immediate need to find a taxi, a bargain pair of sneakers or check the scores of his favorite baseball team, developers building an app for you are motivated by very different things. Sometimes money–a share of the profits or ad revenue they can get for their app in an app store. Sometimes from the notoriety of having written elegant code or built something great. What really helps developers is giving them access to your treasure trove of underlying apps and services in way that makes their job easy.

 

Do not confuse giving access with giving away control. A well-documented API with clearly articulated rules of engagement provides the basis for a win-win scenario. These rules of engagement form the basis for creating myriad micro-channels and a framework for extending the core business. Companies must learn to adapt and leverage the new opportunities in apps, which can extend their businesses, quite literally, into the hands of millions of consumers.

 

Oren Michels is CEO of Mashery.

Small Business Mobile Applications

3 considerations guiding small business mobile app development

Summary: More adults are downloading and using mobiles applications downloaded to their smartphone or tablet.

You and I both spend far more of our time interacting with our cyberworlds through some sort of mobile device, increasingly a smartphone or tablet computer. It stands to reason that your customers are doing so, as well. That trend has made it imperative that small businesses consider optimizing their Web sites for access via a mobile device (“Make the most of your mobile Web site”). But should your small or midsize business invest in developing a mobile application for your customers or business partners?
If your organization is toying with that question, you should consult some research conducted in August 2011 by the Pew Research Center’s Internet & American Life Project. The data show that close to 40 percent of adult mobile phone users have downloaded some sort of mobile application to their smartphone, up substantially from 22 percent about two years ago. Far more of the survey respondents, 75 percent, said they have downloaded applications to their tablet computers. These are your costumers and my customers. And statistics show these numbers increasing by the day.
Approximately 53 percent of the respondents said they would only download an application to their smartphone or tablet if it was free. Butterware’s business Apps are hosted on the Android and Apple markets for free! Generally speaking, only 17 percent of them have downloaded an application that cost more than $20.What do people consider to be the most valuable sorts of mobile apps? Here are the top 7 reasons that those who DID download a mobile app chose to do so (the percentage given is the percentage of people who said “yes” they had downloaded an app for that reason):
  1. Provided regular updates on news, weather, sports or stocks (74 percent)
  2. Helped you communicate with friends or family (67 percent)
  3. Helped you learn about something you were interested in (64 percent)
  4. Helped you get more information about a destination you were visiting (53 percent)
  5. Helped you with work-related tasks (48 percent)
  6. Helped you shop or make purchase (46 percent)
  7. Allowed you to watch movies or TV shows online (43 percent)

Any small business thinking about mobile applications definitely should consider these factors carefully in plotting its development strategy. Here are some questions that should help guide that decision:

 

  1. When it comes to mobility, are most of your customers using smartphones or tablets to interact with the mobile Web? Tablet users are downloading and interacting with more applications, probably because of the form factor. You need to get a handle on the mobile device usage trends within your target audience.
  1. Would the application meet one of the needs in that list of priorities? I would add another consideration: Is your application one that offers constantly changing or updated information, which would drive people to come back repeatedly over time.
  1. Who is the mobile application for? A consumer? Business partner? Employee? If the audience falls into the two latter buckets, it is more likely that you’ll be able to shape and encourage usage. It stands to reason that retailers should be exploring the various mobile payment and shopping/incentive applications that are emerging. Any business with a Web site that serves an information need — such as pricing information or schedules — is also a great candidate for a mobile application development project.

SMALL BUSINESS AND MARKETING

What’s your small business SEO strategy? If you’re like the many small business owners, you may be wondering how you can leverage the power of social media and online marketing to get ahead. In fact, only about 27 percent of small businesses have a current SEO plan, and when you combine that surprisingly low figure with fact the that only about 40 percent of marketers are using mobile marketing tactics which are statistically increasing every day and prove to be the most effective because of consumer habits, it’s easy to see how sound search engine optimization practices could help you get a leg up on the competition.

Small business owners are an incredibly diverse group of people who know a lot about their chosen fields. Slightly less than half of all small businesses have more than one owner, and sixty percent of small business owners have worked in their industry for more than 20 years. That’s a lot of total combined experience. These owners are always looking for new ways to connect to their customers and clients and grow their businesses. Here are some great facts about small business and marketing:

 

Small Business and Marketing - infographic

 

About 63 percent of small businesses find that social media is a good way to increase customer loyalty, and 27 percent plan to increase their investment in social media. When it comes to the impact of social media, 40 percent of small businesses find it helpful for customer reviews, 30 percent find useful for correcting problems brought up by customers, 18 percent find that it gives them a chance to defend against negative publicity, and only 5 percent feel that social media has hurt their image more than helped. If used correctly, it’s clear that social media generally has an overall positive effect on small businesses. And that the best way for your small business to connect with your costumers via social media is through mobile marketing!

If your small business is one of the 52 percent that plan to increase their SEO budget, it’s important to make the most of your investment by implementing a sound small business SEO plan. You can do that with the assistance of an SEO company with lots of experience in managing successful small business SEO campaigns.

SEO; Link Building

One thing I’ve learned in business is that it takes money to make money but if you understand the power of SEO then the same can be true in saying it takes good SEO to make money. And one of the more popular ways to get your website to grow organically and climb on the search engines is through link building. Here’s some great insight to how that works:

 

Growing Popularity and Links

 

For search engines that crawl the web, links are the streets between pages. Using link analysis, the engines can discover how pages are related to other pages and in what ways. Since the late 1990′s links have also served as a stand-in for votes – representing the democracy of the web’s opinion about what pages are important and popular. (Some refer to this as the reasonable surfer model). The engines themselves have refined the use of link data to a fine art, and incredibly sophisticated algorithms create nuanced evaluations of site and pages based on this information.

Professional SEOs attribute a considerable portion of the search engines’ algorithms to link-based factors (see Search Engine Ranking Factors). Through links, engines analyze the popularity of a site & page based on the number and popularity of pages linking to them, as well as metrics like trust, spam, and authority. Trustworthy sites tend to link to other trusted sites, while spammy sites receive very few links from trusted sources (see mozTrust). Authority models, like those postulated in the Hilltop Algorithm, suggest that links are a very good way of identifying expert documents in a given space.

 

Thanks to this focus on algorithmic use and analysis of links, growing the link profile of a website is critical to gaining traction, attention, and traffic from the engines. As an SEO, link building is among the top tasks required for search ranking and traffic success.

used by search engines

Before embarking on a link building effort, it’s critical to understand the elements of a link used by the search engines as well as how those elements factor into the weighting of links in the algorithms. We don’t know all the attributes measured by the engines, but through analysis of patent applications, papers submitted to information retrieval conferences, and hands-on experience & testing, we can draw some intelligent assumptions. Below is a list of notable factors worthy of consideration. All of these issues, and many more, are considered by professional SEOs when measuring link value and a site’s link profile.

Global Popularity

The more popular and important a site is, the more links from that site matter to the search engines. Getting lots of local, topic-specific links is great, too, but to earn trust and authority with the engines, you’ll need the help of some powerful link partners.

Local/Topic-Specific Popularity

The concept of “local” popularity (first pioneered by the Teoma search engine) suggests that links from sites within a topic-specific community matters more than links from general or off-topic sites.

Anchor Text

One of the strongest signals the engines use in rankings is anchor text. If dozens of links point to a page with the right keywords, that page has a very good probability of ranking well for the targeted phrase in that anchor text. You can see examples of this in action with searches like “click here” and “leave,” where many results rank solely due to the anchor text of inbound links.

TrustRank

In order to weed out massive amounts of spam (some estimate as much as 60% of the web’s pages are spam), search engines use systems for measuring trust, many of which are based on the link graph. Earning links from highly trusted domains can, thus, result in a significant boost to this scoring metric.

Link Neighborhood

In many papers on spam detection and information retrieval, using the sites that link to a domain as well as the sites that domain links to has an impressive knack for spam detection and filtering. Thus, it’s wise to choose those sites you link to carefully and be equally selective with the sites you attempt to earn links from.

 

The Concept of Trustrank

Building links is an art. It’s almost certainly the most challenging part of an SEO’s job, and, for many sites, the one most critical to achieving long term success. Many companies can afford to hire SEOs to help make their websites search friendly and search optimized, but a robust backlink profile is an extremely high barrier to competition.

 

Link Building
  1.  Editorial AccumulationLinks that are given naturally by sites and pages that want to reference your content or company. These links require no specific action from the SEO, other than the creation of citation-worthy material and the ability to create awareness about it to relevant communities.
  2.  Manual Suggestion & ApprovalEmailing bloggers with links, submitting sites to directories, or paying for listings of any kind fit into this group. The SEO must create a value proposition with the link target and complete that transaction manually (whether it be filling out forms for submissions to a website award program or convincing a professor that your resource is worthy of inclusion on the public syllabus).
  3.  Self-Created, Non-EditorialHundreds of thousands of websites offer any visitor the opportunity to create links through guestbook signings, forum signatures, blog comments, or user profiles. These links are typically quite low in value, but can, in aggregate, have a significant impact. However, automatic methods of generating these links is certainly spamming, and even the manual creation of such links is frowned upon by many site owners and search engines. Exceptions abound, and for those sites that offer these options and don’t use the rel=”nofollow” attribute on outbound links, there can be opportunity.
It's up to you, as an SEO, to select which of these will have the highest return on the effort invested. As a general rule, it's wise to build as vast and varied a link profile as possible, as this brings the best search engine results. Any link building pattern that appears non-standard, unnatural, or manipulative will eventually become a target for advancing search algorithms to discount.

Page Ranking for Relevant Search Terms

One of the best ways to determine how well a search engine values a given page is to search for some of the keywords and phrases that page targets (particularly those in the title tag and headline). Pages that rank well for relevant queries tend to be more valuable than those that don’t.

Google PageRank

Despite much maligning over the years for accuracy and freshness problems (Google only updates their toolbar PageRank data every 3-5 months and sometimes manipulates the values intentionally to discourage spam and over-analysis), there is still value to looking at the number reported. This is discussed more in this blog post onPageRank Correlation. Pages with high PageRank do tend to pass on more link value than those with little or none. Be careful with those that have PageRank “unranked” ( a gray bar) as these may be highly valuable pages that simply haven’t received visible PageRank since the last update.

SEOmoz mozRank

mozRank (mR) shows how popular a given web page is on the web. Pages with high mozRank (popular) scores tend to rank better. The more links to a given page, the more popular it becomes. Links from important pages (like www.cnn.com or www.irs.gov) increase a page’s popularity, and subsequently its mozRank, more than unpopular websites.

A web page’s mozRank can be improved by getting lots of links from semi-popular pages or a few links from very popular pages.

SEOmoz Domain Authority

Domain authority (or DA) is a query independent measure of how likely a domain is to rank for any given query. It is calculated by analyzing the Internet’s domain graph and comparing it to tens of thousands of queries in Google.

Google blogsearch

Google Blog Search is the only property controlled by the search giant that offers accurate backlink information. While this only shows links from blogs and feeds, there’s still great value in seeing which sites/pages have earned authority and attention in the blogosphere, as this can be a useful predictor of the link value they’ll pass.

Yahoo! Site Explorer Reported Inlinks

Yahoo! Site Explorer is a valuable tool for seeing the links that point to a given site or page. Using this tool, you can make estimates about the relative link popularity and importance a page has based on who links to it. Typically those pages/sites with more powerful and important links will pass on greater value through their links.

Number of Links on a Page

According to the original PageRank formula, the value that a link passes is diluted by the presence of other links on a page. Thus, getting linked-to by a page with few links is better than being linked-to by the same page with many links on it (all other things being equal). The degree to which this is relevant is unknowable (and in our testing, it appears to be important, but not overwhelmingly so), but it’s certainly something to be aware of as you conduct link acquisition.

Potential Referral Traffic

Link building should never be solely about search engines. Links that send high amounts of direct click-through traffic not only tend to provide better search engine value for rankings, but also send targeted, valuable visitors to your site (the basic goal of all Internet marketing). This is something you can estimate based on the numbers of visits/page views according to site stats, but if you can’t get access to these, services like Google Trends for Websites,CompeteQuantcast, & Alexa can give you a rough idea of at least domain-wide traffic, from which you can estimate page-specific popularity.

It takes time, practice, and experience to build comfort with these variables as they relate to search engine traffic. However, using your website’s analytics, you should be able to determine whether your campaign is successful. Increases in search traffic when accompanied by more frequent search engine crawling and increases in referring link traffic correlates with a well-managed, intelligently structured campaign. If you see traffic from engines like Bing and Yahoo! are rising while Google stays constant, it’s possible that you need to seek more authoritative, better trusted links (as Google is the most “picky” of the engines when it comes to link evaluation).

Many sites offer directories or listings of relevant resources

    • You can find hundreds of these on SEOmoz’s Directory List or use the search engines themselves to find lists of pages that offer outbound links in this fashion (for example, try searching for allintitle: resources directory at Google and notice the millions of results).

Get your customers to link to you

    • If you have partners you work with regularly or loyal customers that love your brand, you can use this to your advantage by sending out partnership badges – graphic icons that link back to your site (like Microsoft often does with their partner certification program). Just as you’d get customers wearing your t-shirts or sporting your bumper stickers, links are the best way to accomplish the same feat on the web. Check out this post on link requests in order confirmation emails for more.

Build a company blog and make it a valuable, informative and entertaining resource

    • This content and link building strategy is so popular and valuable that it’s one of the few recommended personally by the engineers at Google (source: USA Today & Stone Temple). Blogs have the unique ability to contribute fresh material on a consistent basis, participate in conversations across the web, and earn listings and links from other blogs, including blogrolls and blog directories.

Create content that inspires viral sharing and natural linking

Build content that can be shared through a citation-based licensing agreement

  • If you have photos, videos, graphics, charts, raw data, or text content that can be licensed out with a system like Creative Commons’ Attribution (or Attribution-ShareAlike), you can leverage the power of the web’s penchant for information sharing while receiving links back to your originals and your site each time someone uses your material.
The link building activities you engage in depend largely on the type of site you’re working with – for smaller sites, manual link building, including directories, link requests, and link exchanges may be a part of the equation, but with larger sites, these tactics tend to fall flat and more scalable solutions are required. Sample strategies are listed here, though this is by no means an exhaustive list (see SEOmoz’s Professional’s Guide to Link Building for a more comprehensive overview).Search for sites like yours in the search engines by using keywords and phrases directly relevant to your business. When you locate sites that aren’t directly competitive, you can email them, use their online forms, call them on the phone, or even send them a letter by mail to start a conversation about getting a link. Check out this blog post on email link requests for more detail.
Link Building

An Aside on Buying Links

Google, Yahoo!, and Bing all seek to discount the influence of paid links on their search results. While it is impossible for them to detect and discredit all paid links, the search engines put a lot of time and resources into finding ways to detect these. This includes sending anonymous representatives to search conferences and joining link networks so they can see who else is involved.

As such, we at SEOmoz recommend spending your time on long term link building strategies that focus on building links naturally. You can read more about this at this blog post.

Dollar Sign

 

Bars & Clubs need apps

1. Build Brand Loyalty- Every small business wants their brand to stand out to their customers. Be the first of your competitors to step up your strategy by including mobile marketing. It is really simple to integrate a tab into your app that can allow your customers to check-in to your bar or club and be offered a special deal or coupon. This feature is similar to the application, Foursquare, and it shows your customers who else is checking-in to the same venue.

 

2. Word of Mouth- Offering an app that can connect people socially creates a buzz. If your customer’s friends see that they are checking-in and hanging out at your bar or club, they will want to go there and meet them or check it out in the future.

 

3. Cost Efficient- You can create an iPhone app for less than a $1.50 a day. Expanding your marketing efforts by going mobile gives you the opportunity to put your business in the pockets of your customers to take with them wherever they go.

 

4. Pictures- A bar/club iPhone app can easily show off what your atmosphere looks like. You can upload pictures of the dance floors, VIP rooms, and bar areas so your customers can see what to expect. People love seeing themselves in pictures too, so including action shots from the weekend of your customers would give them a great incentive to download your app.

 

5. Push Notifications- Similar to sending out a mass text message, you can send customers who have your app downloaded onto their smart phone a message. The messages you send out can offer a special deal, an update about your bar or club, upcoming events, or anything that you feel your customers should know. It is a great way to reach them at any time.

Gyms & Fitness centers need apps

1. Push notifications:If you didn’t know, push notifications are sent out in a similar way to text messages to all of the people who have downloaded your app. This is a great way to reach all of your customers, in one simple step, to inform them of special deals or important updates on what is going on- anything you feel is important for your customers to know.

 

2. Class schedules within 2 touches: Creating a tab in your iPhone application with your gym or fitness center’s class schedule is a great thing to have available for your active customers. With an app, your customers can have access to times of their favorite workout classes, wherever they are, in two touches.

 

3. Differentiation: With a gym iPhone app, you can market your gym in a new way. Going mobile is a very cost-efficient way to market your company to your customers. Mobile marketing is a great way for you to stay differentiated from your competition.

 

4. Integration: Social media is everywhere and most, if not all, of your customers use it. Integrating your gym or fitness center’s social media sites into your fitness center iPhone app can be easily done and offer great incentives. You can offer a special deal, like a free gym visit, for new customer’s first time checking-in to your gym.

 

5. Word of Mouth- Create a buzz of your own by creating an iPhone app. When your customers start using your app they will want to talk about how convenient it is and how easy it is to use. The positive word of mouth can create new memberships and get your gym or fitness center’s name out.

Radio stations need apps

1. Push Notifications: Have you ever wanted to instantly contact all of your customers? With a radio iPhone app you can easily send out a notification to everyone who has downloaded your app and it will appear on their phone similar to the way text messages do.

 

2. Live Streaming: Integrating a function that allows for the radio to actively stream their FM transmission through your app. This allows your listeners to listen to your music programming at the gym, in their car, and away from their stations signal reach.

 

3. Cost Effective: Creating an app for your radio station is one of the most cost-effective marketing solutions. For less than $1.50 a day, you can be putting your business into the pockets of your customers.

 

Butterware creates iPhone and Android apps from start to finish for radio stations for just $39 a month. 

 

4. Differentiation: It is always important to stay one step ahead of your competitors and having an iPhone app for your radio station is a great example. If your customers have smartphones, they are downloading apps regularly and if they are willing to put your business in their pocket, the opportunity should be there.

 

5. Exposure: There are thousands of apps being downloaded from the app store every day and even more searches. When someone searches for a radio station app, yours can come up in their search and reach a new customer.

Market Your Mobile App!

Once you have built your own mobile app for your business it’s crucial that your customers download it and know how to use it so I wanted to share this article written by Michael Flarup that I found useful:

“App Store is a competitive environment. Against more than 140,000 apps, all screaming for attention, how do you make sure your app gets its time in the spotlight? What does it take to get good media coverage? How do you get people to talk about your app—and, ideally, how do you get them to buy it and show it to their friends?

 

How To Market your App

 

Following the simple rules laid out below, you will increase your chances in the battle for fame and glory. These tips might seem rudimentary or in-your-face obvious, but they are so often neglected in the heat of the moment.

[Note: Have you already pre-ordered your copy of our Printed Smashing Book #3? The book is a professional guide on how to redesign websites and it also introduces a whole new mindset for progressive Web design, written by experts for you.]

Be Unique

 

Be Unique

 

One of the easiest ways to stand out in the App Store is to create an app that is unique. Sure, that makes sense. Yet still thousands and thousands of apps are uninspired, shovelled out by tired developers looking for a quick buck.

If you want to stick it to the man, make sure that you are either:

 

  1. The first developer in your category of product, or
  2. Reinventing the existing category with something unique.

If you’re just improving something that’s already available, your battle to market it will be uphill.

 

SPIN AN EXISTING CATEGORY

 

At this point in the history of the App Store, very few apps create new categories. So unless you’re sitting on a revolutionary new idea, focus your attention on a unique spin of an existing category. So many things can be re-imagined with little effort. Look at your competitors and flick on your child-like consumer filter. What cool feature for this category is missing? How can you take advantage of the iPhone’s interface, accelerometer, GPS or multi-touch functionality to create a package that delivers a unique experience in this category?

A unique feature will make your app stand a head taller in the crowd and raise eyebrows. And that’s exactly the effect you want if you intend to sell apps in the App Store.

 

  • Think, plan and build with the intention of creating something unique. From the conceptual drafts to the final marketing, keep iterating the unique aspects of your product.
  • Ask yourself if you are merely improving on someone else’s idea. If it already exists in the app store, the battle to market it will be uphill.
  • Try some shortcuts to create something unique, such as mixing categories; thinking of new ways to use the accelerometer, GPS, proximity sensor and multi-touch gestures; storytelling; etc.
  • If you’re competing in a saturated market, do the exact opposite of the leader.

Be Tweetable

 

Have Tweetability

 

Getting people to talk about your app is imperative for success. The more people talk, the more exposure your app will get, which will hopefully translate into sales. If your app is unique, you’re halfway there—people will talk about it just because of its uniqueness. But how do you encourage people to start up conversations about your product?

 

LEARN TO PITCH

 

I’m sure you’ve pitched your app to at least a dozen co-workers and puzzled family members. You know the ins and outs of your elevator speech, the highs and lows, the big sells of your product and the hard-to-understand parts. If you want your app to succeed, you will need to teach that pitch to the rest of the world.

 

BE INTERESTING

 

Make the conversation about your app easy and engaging. Make it so that people want to tweet about it. Tweetability—if no one has yet, I’m trademarking that word—refers to how well a product or message would move on Twitter. The Twitter network, with its millions of users, has a particular personality and disposition. Despite the diversity of people using the service, talking about it like a homogenous mass still makes sense in many ways. Some of the most successful apps are easily shared through social media. Imagine the twittersphere chattering in chipmunk voices, “Hey, guys. Check this out!” Instantly gratifying app + high tweetability = free exposure.

Even if your app isn’t instantly gratifying or playfully humorous, you can still compose a tweet that is highly tweetable. Just think of what you would retweet yourself. How would you sell your app in 140 characters?

  • Play to your strengths. Write good copy. And have a solid, useful and attractive landing page.
  • Find the human angle. Are there any amusing and beneficial reasons why people would use your app?
  • Have a memorable tagline. Sum up your app’s purpose in one line.

Cater To Blogs

 

Cater to the Blogs

 

Social media and the blogosphere are not isolated from each other. Like ripples in a pond, the more people tweet about your app, the more likely you’ll hit a big blog.

Review blogs and tech websites are part of the App Store’s eco-system, and while the exact effect they have on sales is debatable, the traffic and buzz they generate are worth pursuing.

 

THINK LIKE MEDIA

To get good media coverage, you need to think like the media. How good a story is your app? Obviously, the law of uniqueness makes a difference here, but your app should also be easy to write about. First, provide a free press package that anyone can download. Supply people with the material they need to talk about your app. Give them a high-res version of the icon, screenshots and press-related texts.

Don’t be stingy with the promo keys either—in fact, dispense them liberally. Promo keys are cheap marketing collateral and a way for you to put your app in the hands of peer leaders. Throw the keys at your favorite blog, and invite them to give some away for free in a raffle. If you can find a category-specific blog, you’ve got a direct line to your target customers. It’s a great way to reach a new audience and strengthen your relationships and reputation.

 

BLOGS ARE LIKE KIDS IN A SCHOOLYARD

While they may not want to hear this, blogs are a bit like kids in a schoolyard. If you can get the cool kids to talk about you, chances are that other blogs will pick up the story and throw you on their front page. Getting on review and media websites is vital to your marketing success, because they are less transient than tweets. Reviews stay there and bring in traffic for months.

 

  • Give out promo codes to blogs without hesitation.
  • Have an extensive and easily accessible press package.
  • Don’t be afraid to ask individuals to endorse your app.
  • Try to crack category-specific blogs. If you’re making a wine app, contact wine blogs.

Control The Hype

Control the Hype

 

App sales thrive on hype. Learn to control the hype, and you will have mastered the product launch. Hype will always be partly out of your hands, but the rules mentioned above will help you put things in motion. But hype will amount to nothing if it’s for a poor product. While there is truth to the saying that there is no such thing as bad publicity, hype can backfire and harm your efforts to generate hype in future.

 

HYPE EARLY

 

Start hyping early. If you know you have a unique product, let people in on the secret before the launch. Having an interesting “Coming soon” website can do this, by building a mailing list and getting Google juice for your domain.

 

MAKE YOUR WEBSITE GREAT

 

Needles to say, your app should have its own website. To make any of the rules above work, you will need a point of reference, somewhere to send the masses. Make the website interesting; show the app in action, and think outside the box. Make the website an extension of your app, and you will have yet another great tool in your marketing toolbox.

 

LAUNCH BIG

 

When you launch, make it big. Send out the triumphant newsletter, and hit all social media. Have you or your team write up blog posts, and pull every lever and handle in your network. Hype is all about critical mass: the first wave you set in motion will give you instant feedback on how to adjust your hype machine.

 

Maintaining hype is all about introducing new venues in which to exhibit your app. Get a steady stream of review websites to cover your app. Give away promo keys on Twitter, and serve new content on your website. Obviously, if you can get into the “What’s hot” or “New and noteworthy” sections of the App Store, you’ve made it far.

In the end, hype is part luck and part skill. The best way to balance the two is to keep asking yourself whether you can do anything else to add value, mystery, polish or spin to your product. Rely on your own judgement: what would excite you about this app if it were made by another developer?

 

  • Give out promo codes on Twitter and in the blogosphere.
  • Run contests related to your app. Give away prizes that make sense for your category.
  • Boost popularity by timing the launch of your app to coincide with a live event or trending topic. Climate-related apps spiked around the COP15 Climate Summit in Copenhagen.
  • Release your app with a big bang. Hold an online or live event. Attract visitors in creative ways, by building a game or puzzle or just throwing a contest or giveaway.

Example: Being Awesome In A Saturated Market

 

To illustrate the application of these rules, let’s take a play-by-play look at one successful app. For the sake of convenience, let’s just call it “Awesome app.”

 

iPhone

 

Awesome app is a weather-forecasting app. This is a classic scenario: a re-thinking of an established category. I can’t think of a more tired and saturated market than weather apps, making this an excellent example of being able to re-invent and compete if we have the right frame of mind.

 

UNIQUE SPIN

 

The Awesome app reverse-engineers the trend of offering up increasingly detailed and advanced weather data. Instead, it trims down functionality and focuses on the very playful and human idea of exploring the weather visually, by swiping through a virtual forecast. It builds uniqueness right into the very concept and goes in the opposite direction of the market leaders.

 

EARLY HYPE, BIG LAUNCH

 

Prior to launch, the website for Awesome app presents a “Coming soon” page that collects close to a thousand confirmed emails. A teaser video of the interface generates some buzz and earns the app a nomination in the App Star awards. The app launches at the end of December 2009. The release newsletter goes out; a more elaborate version of the website, with video and screenshots, goes up; and the developers make as much noise as they possibly can in their networks.

 

REVIEW WEBSITES

 

As soon as sales get a lift from the early launch hype, emails are sent out to various review websites offering promo keys. Reviews started flowing in, and chatter about the app is monitored on Twitter, where developers offer help and follow up on questions. A “Making the app” video is posted that gives existing customers something to enjoy (and that humanizes the team), highlighting user recommendations.

 

App Sales

 

The website for Awesome app gets some wind of its own by being featured in various design blogs for its modern use of CSS animations, contributing hype that doesn’t have anything to do with the app itself.

 

PICKED UP BY LARGER WEBSITES

 

A week and a half after launch, larger websites such as TUAW started showing interest. And coverage peaks with a TechCrunch article, which ripples out to LifeHacker and other major websites. More than a month in and we’re still seeing continued interest in the app; it has gathered hundreds of five-star reviews in the App Store and has been featured in both “New and noteworthy” and “What’s hot.”

 

WHAT WORKED?

 

What worked for Awesome app was a combination of the marketing rules discussed above:

 

  • It was sufficiently unique in a crowded market to spark interest and be seen as a “good story.”
  • The idea of a “visual weather forecast” was easy to convey and was presented in a way that gave it high tweetability.
  • It was completely the opposite of what leading competitors were doing.
  • The team started hyping early with a “Coming soon” page. It was appealing enough for people to tweet about it, and it eventually attracted visitors not only because of the app but because of the design of the website.
  • A press package with everything you could want was freely available on the website, making it easy for blogs to write about the app.

Parting Thought

Not a single dime was spent on marketing it, yet the Awesome app reached tens of thousands of people. If you have a unique product and apply some of the ideas above, you too can secure free exposure for your beloved app. It’s a rather democratic and honest process because you are required to re-invent apps by adding unique features. Marketing then becomes all about making it easier and more interesting for people to talk about and share your creation.

 

As with most other things in life, there’s no surefire way to create a successful app. But keeping in mind some of the things we’ve talked about here—both at the conception and the execution stage—will put you in a position to build awareness of your application much more easily.”

Why your business needs a Mobile App

When investing your businesses’ money it’s important to understand the reasons why you’re putting your hard earned money into the mobile space so I put together a list of 5 things to consider.

1. YOUR CUSTOMERS WILL APPRECIATE IT

Smartphones and mobile devices are outselling PCs and are everywhere. You’d have to be the GEICO “live under the rock” guy not to notice.

By 2014 there will be more mobile devices in total than all the PCs in the world.

People who have smartphones are typically glued to them.

2. GRAB A SHARE OF TIME THAT WAS PREVIOUSLY UNAVAILABLE

Let’s face it – these little devices are addicting and people use them all the time, even when it’s not appropriate!

I was on the subway in NYC recently and noticed that everyone sitting directly across from me (about 10 people) were all in a hypnotic trance with their mobile devices. What was even more amusing was that the 10 people on the bench immediately to the left were all glued to their devices too!

That’s just it – people are consuming content everywhere: buses, subways, taxis, in bed, during a date, in the bathroom… so long magazine rack!

3. EMAIL IS SO 1990s

How many different email addresses do you have?

How many newsletters have you opted into?

How many do you receive daily?

How many do you read?

That’s right – we are all flooded by too many messages. Even the emails that aren’t spam are treated like they are.

A mobile app provides a completely different way to reach your clients and fans, without having your news and info put into the “spam” bucket.

4. CREATE YOUR MOBILE FAN CLUB

Mobile apps give you a direct channel of communication to your clients and fans, which can be used to push out exclusive and new content instantly to app holders.

The key is not to treat your mobile app like a website. Your website is your billboard or the yellow pages.

Once people find you, encourage them to grab your app. User your app to offer special discounts, share exclusive content, or at least give app holders first dibs on whatever is new and special.

5. SET YOURSELF APART

Every business has a website, Facebook page and Twitter account. How do you set yourself apart?

Every business, artist, and content creator is trying to figure out how to cut through the static…

One option is to get attention by wearing a dress made of raw meat. Oh wait, Lady Gaga cornered that market.

Or, you could push boundaries and embrace the cutting edge of mobile technology. Your clients and fans will love you for it.

Too expensive? Think again! It is remarkably affordable to get your own branded mobile app.

  • Improved Customer Satisfaction – Customers always appreciate a quick and well-informed answer to their question. Mobile applications will help your employees respond more quickly to customers’ concerns, even if they are not in the office. Mobile applications are also used to deliver personalized content and services to customers. This helps increase customer satisfaction and build better relationships with the people who matter most to your business.
  • Increased Visibility Amongst Potential Customers – There is not doubt that a company that is at the forefront of technology is likely to be noticed more, not just by potential customers but also potential employees. When announcements are made using a mobile application over smartphones, it certainly grabs a lot of attention than a traditional media release. Many customers also feel they can trust a company that is comfortable with the latest technologies and uses it reach out to them.
  • Richer User Experience – If a customer makes an enquiry about a product with one of your field personnel, what do you think the customer would prefer – A hurriedly written summary about your product or service? Or digital pictures that show every angle of the product? Or perhaps even video with your employee explaining how it works? All delivered through your mobile application.
  • Reduced Operational Costs – If your business employs sales and marketing people and field personnel, it is likely that they constantly refer to printed reference materials that unfortunately get outdated very quickly. By delivering these manuals or sales documentation through a mobile application, you can ensure that your employees can always access the very latest and most accurate information, and save on the printing costs.
  • Increased Productivity – Employees in your business may already be using smartphones in their personal lives and may be very savvy about how to use the various functions and features of the device. By encouraging them and other employees to use their mobile devices to synchronize with corporate systems and data, you can help them perform their tasks much faster, reducing business costs. Further, sharing relevant information across the business results in fewer repeated tasks making the business more productive and more profitable.

 

 

1. Mobile Apps can do things websites can’t. Using smartphone or tablet hardware apps can:

• give users GPS directions to your location(s)
• send you app user coordinates (for delivery, taking a cab, etc)
• take a picture and email it
• scan QR codes and take action (offer a coupon, open website, call, download a program)
• scan a check and email to a bank

2. A typical person spends about 4+ hours per day using a smartphone and only about 1 hour per day using a personal computer. Therefore users will spend more time using your mobile app than your website.

3. Apps are installed on smartphones and tablets. Therefore apps are always accessible to customers, even if there is no Internet connection available. Websites are not.

4. Apps are like digital business cards. They are saved on customer phones like business cards are saved in wallets. Always available.

5. Apps will help your business be found. Apple and Google App stores get millions of searches per day. When someone is searching for your type of business, your app will show up.

6. Studies have shown that apps offer a better customer experience. They run faster, offer more engaging user interface and are designed for mobility.

7. Customer loyalty. Don’t let Groupon and others take your customers away. Appswill help you reward loyal customers without losing money and losing control.